Illustration of a person checking emails on a tablet

Guidelines for using M365 education email during storage contingency

Publication date: September 22, 2026

Due to the storage contingency presented, the General Secretariat together with the Directorate of Systems and Technology are sharing the guidelines for the use of M365 education email with the aim of freeing up and controlling consumption, ensuring that the email is used only for institutional purposes.

COMUNICADO 006 “LINEAMIENTOS DE USO DEL CORREO M365 EDUCATION (CONTINGENCIA DE ALMACENAMIENTO)”

Illustration of email and Teams debugging

Systems Department

2026-09-22

Email and Teams cleanup

Given that the Microsoft 365 storage provisioning model changed on August 1, 2025, a debugging process has been initiated to optimize storage resource usage. COMMUNICATION 007 “EMAIL AND TEAMS DEBUGGING”

OneDrive storage contingency warning icon

Systems Department

2026-09-22

Microsoft 365 storage service contingency

As of August 1, 2025, the storage provisioning model under Microsoft 365 licensing was changed: "All storage available to the institution will be grouped and limited, calculated based on the number of active licenses and shared among all services: Exchange Online, SharePoint and OneDrive.".

Guidelines for using M365 education email during storage contingency