Here you will find the rights and duties of citizens, as well as the duties of UCundinamarca
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Press Releases
Así es el Sistema de Atención e Información al Ciudadano
Process the Petitions, Complaints, Claims, Suggestions, and Compliments (PQRSyF) of citizens and other stakeholders in a timely and effective manner in pursuit of continuous improvement to ensure their satisfaction.
It begins by receiving the PQRSyF (Petitions, Complaints, Claims, Suggestions, and Congratulations) sent by citizens via email, telephone, and the application on the institution's portal, they are directed to the person in charge to be resolved, and it ends with the management report reflecting analysis with percentages of the areas with the highest incidence of PQRSYF, thus allowing the continuous improvement of the process.
+ Political Constitution of Colombia of 1991, Arts. 23, 74, and 209.
+ Law 1755 of June 30, 2015, which regulates the Fundamental Right of Petition and replaces a title of the Code of Administrative Procedure and Contentious Administrative.
+ Law 1437 of 2011, Administrative Procedure and Contentious-Administrative Code.
+ Law 1474 of 2011 ”By which standards are enacted aimed at strengthening the mechanisms for the prevention, investigation, and sanction of acts of corruption and the effectiveness of public management control" Art. 76.
+ Law 962 of 2005 By means of which provisions are issued on the rationalization of procedures and administrative processes of State bodies and entities and of private individuals who exercise public functions or provide public services, Article 6.
+ Law 190 of 1995, By means of which rules are issued tending to preserve morality in the Public Administration and provisions are established in order to eradicate administrative corruption.
+ Decree 2232 of 1995 By means of which Law 190 of 1995 is regulated regarding the declaration of assets and income and the report on economic activity, as well as the system of complaints and claims.
+ Resolution 160 of 2014 “By which the Citizen Service and Information System of the University of Cundinamarca is created.".
+ Resolution 064 of 2012 By which the functions are determined for each of the areas established in Art. 1 of Agreement 008 of 2012 which modified Art. 5 of the Organic Statute of the University of Cundinamarca).
+ ISO 9001:2015 Quality Management Systems. 9.1.2 Customer satisfaction.
+ ISO 10002:2004. Quality Management. Customer Satisfaction. Guidelines for complaints handling in organizations.
Without prejudice to the terms for responding to petitions established in the Code of Administrative Procedure and Contentious Administrative Law, all petitions, except for information and consultation petitions within ten (10) business days, processed through the Citizen Service System, must be resolved or internally settled within a maximum term of fifteen (15) business days, for which the Citizen Service System shall request the competent unit via email, indicating an initial deadline of five (5) business days, to send the response.
Relevant follow-ups will be made if, after three (3) business days following the expiration of the previous deadline, no response has been sent to the Citizen Service and Information System, in order to obtain the response that will be sent to the citizen in a timely and agile manner in pursuit of their satisfaction.
At the Fusagasugá office with personalized service and via the toll-free hotline 01 8000 180 414 from 08:00 a.m. to 12:00 p.m. and from 02:00 p.m. to 06:00 p.m., business days, Monday through Friday.
On the institutional website www.ucundinamarca.edu.co In the requests, complaints, and claims link, the online form is available 24 hours a day, every day of the year.
The correspondence offices of the University of Cundinamarca for the filing of petitions, complaints, claims, suggestions, and compliments in writing have the following schedules:
FUSAGASUGÁ HEADQUARTERS:
Monday to Friday, business days from 8:00 a.m. to 12:00 m. and from 2:00 p.m. to 6:00 p.m.
GIRARDOT SECTIONAL:
Monday to Friday, business days from 8:00 a.m. to 12:00 m. and from 2:00 p.m. to 6:00 p.m.
UBATÉ SECTIONAL:
Monday to Friday, business days from 8:00 a.m. to 12:30 p.m. and from 2:30 p.m. to 6:00 p.m.
CHÍA EXTENSION:
Monday through Friday business days from 9:30 a.m. to 12:00 m. and from 1:30 p.m. to 7:00 p.m.
FACATATIVÁ EXTENSION:
Monday to Friday business days (except Wednesday) from 8:00 a.m. to 12:00 m. and from 2:00 p.m. to 6:00 p.m.; and Wednesday from 1:00 p.m. to 8:00 p.m.
SOACHA EXTENSION:
Monday to Friday business days from 8:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.
ZIPAQUIRÁ EXTENSION:
Monday to Friday business days from 7:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 4:00 p.m.
OFFICES IN BOGOTÁ:
Monday to Friday business days from 8:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.
Judicial notifications:
Legal Department (+57 1) 828 1483 Ext. 115 | e-mail:
Citizens may submit their petitions, complaints, claims, or suggestions through the link on the website www.ucundinamarca.edu.co or by email: [email protected], In order to process these requests, the designated staff member will respond in accordance with the procedures established for that purpose.
In accordance with the Resolution 168 of 2006, and Article 24 of the Administrative Litigation Code: “The issuance of copies shall be subject to payment when the quantity requested justifies it. Payment shall be made to the entity’s treasury or in national revenue stamps, which shall be voided, in accordance with the fee schedule adopted by the official responsible for authorizing the issuance. Under no circumstances may the set price exceed the cost of reproduction.”.
Disrespectful and anonymous requests received will not be taken into consideration and therefore will not be answered.
Request submitted to the authorities to issue or state their opinion regarding matters related to the exercise of their functions.
Response time 15 business days
It is a verbal or written expression of dissatisfaction by a user regarding the conduct or actions of an official, employee, and/or private individual who has been assigned or entrusted with the provision of a service at the University.
Response time 15 business days
It is a verbal or written expression of dissatisfaction made by the user regarding the non-compliance or irregularity of any of the characteristics of the products or services offered by the University.
Response time 15 business days
The right of all individuals to submit respectful requests to public and private entities, with the guarantee of receiving a timely, clear, specific, and substantive response.
Response time 15 business days
It is a statement made by a person to report facts that are believed to constitute a crime.
Response time 15 business days
A request has been filed to obtain information on the actions taken in a specific case, to grant access to public documents in the agency’s possession, or to issue copies of documents held by a public office.
Response time: 10 business days
Congratulation.
Response time: 30 business days
A proposal submitted to a public or private entity with the aim of having measures adopted to improve service.
Response time: 30 business days
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Do you need to make a request?
View a step-by-step guide to effective requestsThe Charter for Dignified Treatment
Important Information
The University of Cundinamarca complies with Personal Data Protection (Law 1581 of 2012 and Decree 1377 of 2013) in order to guarantee the rights of the owners of the personal information provided to the institution.
By filling out the following application, the owner of the personal data understands and authorizes that all personal information included herein may be processed by the University of Cundinamarca.
Reports of possible acts of corruption
Our institution is based on the framework of the national government's zero-tolerance strategy against corruption, as well as on the provisions of the Anti-Corruption Statute. Law 1474 of 2011 which is developed by Law 2195 of 2022 and Decree 1122 of 2025.
Whereby norms are issued aimed at strengthening the mechanisms for the prevention, investigation, and sanctioning of acts of corruption and the effectiveness of public management control. Likewise, taking as a reference Agreement 003 of 2020 “whereby the disciplinary statute for the academic and administrative personnel of the University of Cundinamarca is adopted” regarding disciplinary offenses.
Considering the above, UCundinamarca listens, and welcomes you to the reporting button for possible acts of corruption where you can report misconduct by officials and contractors of the University of Cundinamarca exclusively regarding possible acts of corruption (for this purpose, we invite you to read the definitions below in order to have clear concepts). If your complaint is for another purpose, we invite you to learn about the PROCEDURE FOR ATTENDING TO REQUESTS, COMPLAINTS AND CLAIMS and to submit your Report here
If you know of a possible case of corruption at the University of Cundinamarca, we invite you to enter the following link (File your complaint here) and with the proper supporting documentation to substantiate your complaint, it will be forwarded to the competent area and we will generate processes for you as citizens to activate alert, investigation, and sanction mechanisms, attacking the acts of the corrupt.
Complaint: A complaint is a formal statement regarding the commission of unlawful conduct (generally the commission of a crime or administrative infraction) directed to the competent authority for investigation.
Complaint: verbal or written expression of dissatisfaction made by the user regarding the conduct or actions of an official, employee, and/or individual who has been attributed or assigned the provision of a service at the University.
Corruption: consists of the abuse of positions of power or trust for private benefit to the detriment of the collective interest, carried out through offering or requesting, delivering or receiving goods or money in kind, in services or benefits, in exchange for actions, decisions, or omissions.
Disciplinary Action: occurs within the subordinate relationships that exist between the official and the administration, within the scope of public service, and originates from the breach of a duty or prohibition, the omission or overstepping in the exercise of functions, the violation of the regime of disqualifications and incompatibilities, etc., and its purpose is to guarantee the proper functioning, morality, and prestige of the respective public organization.
These terms and conditions are intended to regulate and control the use of complaints regarding potential acts of corruption at the University of Cundinamarca.
We invite you to review each of them:
LAW 1437 OF 2011, ARTICLE 16. CONTENT OF PETITIONS.
Every request must contain at least:
- The designation of the authority to whom it is addressed.
- The full names and surnames of the applicant and of their representative and/or attorney-in-fact, if applicable, indicating their identity document and the address where they will receive correspondence. The petitioner may add the fax number or electronic address. If the petitioner is a private person who must be registered in the commercial registry, they shall be obligated to indicate their electronic address.
- The object of the request.
- The reasons on which he bases his request.
- The list of documents you wish to submit to initiate the process.
- The petitioner's signature where applicable.
PARAGRAPH 1. The authority has the obligation to comprehensively examine the petition, and under no circumstances shall it deem it incomplete due to a lack of requirements or documents that are not within the current legal framework, that are not necessary to resolve it, or that are located within its files.
The response time for complaints regarding potential acts of corruption can be determined as 15 business days or the time required for the investigation depending on the complexity of the complaint, pursuant to Article 14 of Law 1755 of 2015.
As anonymous: If you register the request as anonymous, you declare confidentiality regarding your personal and contact data; therefore, you must keep in mind that the information to be provided must be clear and complete regarding the time (when), manner (how), and place (where) of the events to be reported, the foregoing in order to carry out the corresponding procedure. Likewise, you may track it through the Citizen Service and Information System using the assigned consecutive number and/or provide an email address for electronic notifications regarding the status of your petition.
In case of registering the data, it is important to keep in mind the content of the request:
- The designation of the authority to whom it is addressed.
- The full first and last names.
- The object of the request.
- The reasons on which he bases his request.
- The list of documents that serve as evidence to support the request to initiate the procedure.
- The petitioner's signature where applicable.
Once the complaint for acts of corruption has been received at the email address of [email protected] This is processed through the Citizen Service and Information System (SAIC) and will be assigned to the internal disciplinary control office for the respective investigation.
Electronic notifications
Notifications regarding the complaint process will be sent to the email address provided by the citizen at the time of filing the complaint.
If the request is anonymous, the notification will be made by public notice.
published on the page citizen services
The reporting button for potential acts of corruption, made available to citizens via the citizen service link, also responds to the mandate of the new Anti-Corruption Statute (Law 1474 of July 12, 2011), which dictates norms aimed at strengthening the mechanisms for prevention, investigation, and sanction of acts of corruption and the effectiveness of public management control.
Therefore, to maintain transparency across all citizen access channels, the University of Cundinamarca expresses its commitment to guarantee the confidentiality and security of the information received, manage it through the appropriate channels, and make the decisions and corrective measures it deems relevant in light of the law and its internal policies.
For new users to register on the SAIC platform, as a new user, if you have no affiliation with the university, you must enter the page citizen services Enter the PQRSFyD request link and register on the platform.
If the user has a connection to the university, they must log in to the institutional platform via the Citizen Care and Information System link and fill out the available form.
For registered users (when the user is registered, they only need to log in with their username and password if they are external to the citizen service page and fill out the form available in the PQRSFYD request folder, and if they are an internal user, they log into the institutional platform via the SAIC link and clearly describe the request).
To generate an anonymous complaint, if you register the request as anonymous, you declare confidentiality regarding your personal and contact information. You must keep in mind that the information provided must be clear and complete regarding the time (when), manner (how), and place (where) of the events to be reported, in order to carry out the corresponding procedure. You can make this request using the form available on the website. citizen services. and select the anonymous option.
Management reports
First quarter – Publication date: July 31, 2026.
First quarter – Publication date: August 12, 2025.
Q2 – Publication date: January 30, 2026.
Third quarter – Publication date: June 4, 2026.
First quarter
Q2
Third quarter
Q4 – Publication date: June 5, 2025.
First quarter – Publication date: July 31, 2026.
First quarter – Publication date: August 12, 2025.
Q2 – Publication date: January 30, 2026.
Third quarter – Publication date: June 4, 2026.
First quarter
Q2
Third quarter
Q4 – Publication date: August 12, 2025.
Q1 – Publication date: January 30, 2026.
2nd quarter – Publication date: February 9, 2026.
Q1
2nd quarter
Third Quarter – Publication date: June 3, 2025.
Q4 – Publication date: October 27, 2025.
Citizen Services
Citizen Services
Citizen Services
Citizen Services
