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MACROPROCESS OF SUPPORT MANAGEMENT ACADEMIC SUPPORT
ACADEMIC SUPPORT MANAGEMENT PROCESS
CHARACTERIZATION
PROCESS OWNER
María de los Ángeles Franco Ortíz
Head of the Academic Support Unit
- Achieve program accreditation and institutional accreditation in accordance with the institutional goals established through self-assessment and accreditation exercises.
- Continuously improve process performance through the implementation of institutional best practices and the application of the mechanisms established by the University of Cundinamarca, with the goal of creating a smart university organization with heart and soul.
- Ensure an institutional environmental culture within the framework of its commitment to life-forming education, democratic values, civility, and freedom.
- Consolidate and make visible the University of Cundinamarca as a Green University Institution, consistent with its responsibility to society and nature, within the framework of the international standard.
- Promote and ensure austerity commitments in the efficient use of materials and energy consumed by the strategic, core, support, monitoring, measurement, analysis, and evaluation processes of UCUNDINAMARCA.
- To promote the comprehensive protection of the physical and mental health of officials and contractors who contribute to the fulfillment of the institutional mission, through the prevention and control of occupational hazards.
- Identify the hazards, evaluate, assess, and intervene in the risks present in the processes developed by the University Community and other stakeholders, establishing the respective controls, with the purpose of avoiding and minimizing incidents, work-related accidents, and occupational illnesses that may arise as a result thereof.
- Implement and maintain the ESG-SSI-PL01 – Institutional Security and Information Privacy Awareness and Training Plan for the academic community in general, and for administrative staff and teachers in particular, for the appropriation and strengthening regarding policies, procedures, manuals, instructions, and guides on information security and privacy.
STAGES
1. PLAN
2. DO
3. VERIFY
4. ACT
OBJECTIVES
GENERAL OBJECTIVE
Ensure the provision of academic spaces, educational materials, and the execution of the resources assigned to the Academic Support Unit, in order to contribute to the development of academic processes.
SPECIFIC OBJECTIVES
1. Ensure the availability and sufficiency of all resources assigned to the Academic Support Unit to allow for usability monitoring during the development of academy activities for the current term.
2. Perform the calibration of all the equipment and items reported by the Directorate of Science and Technology, which will be used for the research projects to be carried out in 2025.
SCOPE
It begins with the identification of needs for academic spaces and educational elements from internal and external users, continues with the planning of service delivery, proceeds with the administrative management of available resources, continues with the service delivery, the measurement of service ratings, and ends by taking the relevant corrective and improvement actions.
PROCESS OPERATION POLICY
The operation of the process is aimed at achieving the strategic direction established in the document “Designing the University We Want 2016-2026”, ensuring compliance with applicable legal requirements. Likewise, the presidential plan, the CISNA matrix (Initial Conditions for Entering the National Accreditation System), the CNA Guidelines for the Accreditation of Undergraduate Programs, the Quality Management System, and the Standard Internal Control Model (MECI).
| ENTRIES | PROCEDURES | EXITS |
| – Acquisition needs generated from the operation of academic spaces | AAAP01 – Administrative Management Procedure |
- Strengthening of academic spaces |
| - Request for loan of bibliographic resources | AAAP03 – Circulation and Loan |
– Access for members of the academic community to bibliographic resources |
| – Academic internship schedules of the faculties | AAAP05 – Academic Space Rental |
– Preparation, lending, and supervision of academic practice |
| – Diagnosis of academic spaces and consolidation of the maintenance plan for educational elements | AAAP06 – Maintenance of Educational Equipment |
- Preventive, corrective, and opportunity maintenance of educational equipment used in the different academic spaces |
| – Needs generated from the operation of the farms and analyzed by the Farm committee | AAAP10 – Agricultural Products Administration |
– Decision-making in accordance with the specific needs and organization of the farms |
| – Technical management of livestock from the different livestock productions | AAAP12 – Livestock Production |
– Optimal condition of the livestock for the proper execution of academic practices |
| - Request for agricultural areas to carry out academic practices and crop agronomic management | AAAP13 – Agricultural Production |
– Lending and distribution of agricultural areas and crops for the proper execution of academic practices |
| – Entry, classification and cataloging of bibliographic material | AAAP14 – Technical Processes |
– Location and proper distribution for the timely loan of bibliographic material in the libraries of the University of Cundinamarca through the OPAC (Online Public Access Catalog) |
| – Request for bibliographic material needs | AAAP15 – Collection Development |
– Update of the library's bibliographic collection |
| – Reception of digital bibliographic material for cataloging, preservation, and dissemination | AAAP16 – Institutional Repository |
- Visibility of digital content generated within the university's intellectual production, through the institutional digital repository |
| – Internal and external loan request for educational items | AAAP20 – Educational Supplies Loan |
– Lending of educational items Loan follow-up – Return of educational items |
The process verifies the fulfillment of the planned goals through:
- Management of academic space activities.
- Service rating measurement.
- Monitoring of the Annual Operational Investment Plan.
- Monitoring the Annual Procurement Plan.
- Management System Indicators.
Advance actions for continuous process improvement:
- Implementation of Improvement Plans.
- Improvement actions as a result of the process development and/or indicator measurement.
- Risk mitigation through preventive actions.
Documents of the Academic Support Process
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Digital Operating Model
Digital Operating Model
Digital Operating Model
Digital Operating Model
