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STRATEGIC MACROPROCESS INTEGRATED SYSTEMS MANAGEMENT QMS
INTEGRATED SYSTEMS MANAGEMENT PROCESS
CHARACTERIZATION
Management System and Process Manager
Adriana Asención Torres Espitia
Director of Institutional Planning
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- Continuously improve process performance through the implementation of institutional best practices and the application of the mechanisms established by the University of Cundinamarca, with the goal of creating a smart university organization with heart and soul.
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- Ensure an institutional environmental culture within the framework of its commitment to life-forming education, democratic values, civility, and freedom.
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- Consolidate and make visible the University of Cundinamarca as a green university institution, consistent with its responsibility to society and nature, within the framework of the international standard.
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- Ensure the understanding, evaluation, and compliance with current environmental legislation and regulations, as well as other requirements voluntarily acquired within the framework of the PIGA (Institutional Environmental Management Plan) of the University of Cundinamarca and the institutional guidelines of the University.
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- To promote the comprehensive protection of the physical and mental health of officials and contractors who contribute to the fulfillment of the institutional mission, through the prevention and control of occupational hazards.
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- Identify the hazards, evaluate, assess, and intervene in the risks present in the processes developed by the University Community and other stakeholders, establishing the respective controls, with the purpose of avoiding and minimizing incidents, work-related accidents, and occupational illnesses that may arise as a result thereof.
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- Establish and maintain the roles and responsibilities of the Information Security Management System – ISMS, taking into account the different hierarchical levels within the institution, starting with Top Management by allocating the necessary and sufficient resources for the implementation, maintenance, and continuous improvement of the ISMS.
STAGES
1. PLAN
2. DO
3. VERIFY
4. ACT
OBJECTIVES
GENERAL OBJECTIVE
Maintain and improve the Quality Management System through the administration of documented information, management of risks and opportunities, measurement and monitoring of Management Processes, optimization of procedures and processes, and the proper planning and implementation of changes.
SPECIFIC OBJECTIVES
1. Achieve an opportunity level of 1 business day for technical support requests received.
2. Deliver the requested new procedures or version changes during the semester in which they were received, and in FIFO (First In, First Out) order throughout their validity period.
3. Achieve a higher level of satisfaction based on the responses obtained that are superior to 4 regarding the advisory services for the maintenance of the Quality Management System, taking into account the support provided to the processes during the term.
SCOPE
Start with the design of tools and methodologies required by the standards, continue with training and support for the processes during implementation, and finish with the consolidation of information delivered to Senior Management and other stakeholders for decision-making.
PROCESS OPERATION POLICY
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- The operation of the process is inspired by the Political Constitution of Colombia, Law 30 of 1992, the Quality Assurance System, the Presidential Plan, and the 2016–2026 Strategic Plan of the University of Cundinamarca.
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- The conduct of the process managers constantly consults the statement of ethical principles, the guidelines set out in the good governance code and management style, and other control environments of the University of Cundinamarca.
| ENTRIES | PROCEDURES | EXITS |
| – Documented information update request | ESGP01 – Documented Information Management | – Master lists of internal, external, and obsolete documents, and records |
| – Strategic Plan Guidelines – Action Plan – Process Objectives | ESGP03 – Measurement and Monitoring of Management Processes | – Measurement and Monitoring Matrix for Management Processes |
| – Strategic Direction – Context Analysis | ESGP05 – Risk and Opportunity Management | – Risk and Opportunity Management |
| – Changes in the internal and external environment | ESGP07 – Change Management | - Planned and executed change |
| – Request by the Responsible Manager | ESGP09 – Identification, Modeling, Optimization and/or Reengineering of procedures, formalities, and Processes | – Procedure implemented – Optimized procedure in operation |
| – Non-conforming outputs identified | ESGP11 – Control of Nonconforming Outputs
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– Control of nonconforming outputs |
Follow up on the activities scheduled through the Management Commission and SAC Committee, as well as internal working meetings; quarterly monitoring and measurement of process activities are carried out in compliance with the Action Plan and the Quality Management System Indicators.
Advance actions for the continuous improvement of process performance, through:
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- Improvement plans.
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- Risk and opportunity management.
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- Improvement actions.
Documents
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Digital Operating Model
Digital Operating Model
Digital Operating Model
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